We serve as an extension of your team—virtually—handling the day-to-day tasks that keep your practice running smoothly:

Real-Time Charting & Documentation
Live support during or after patient visits for accurate EMR charting, SOAP notes, and encounter documentation across all major platforms (e.g., Athenahealth, eClinicalWorks, Epic, Practice Fusion).

EMR Management
Expert navigation of your EMR system to enter vitals, lab results, patient histories, and referral data with precision and compliance.

Pre-Visit & Post-Visit Support
Assistance with patient intake, insurance verification, lab order preparation, and follow-up care coordination to ensure continuity and patient satisfaction.

ReveLet us take on the complexity of billing, authorizations, and reimbursement tasks so you can focus on care:

Insurance Verification & Prior Authorizations
Reduce delays and denials with proactive verification of patient benefits, coverage eligibility, and pre-authorization requests for imaging, procedures, and referrals.

Medical Billing & Coding Assistance
Support for claim generation, charge entry, coding assistance (CPT, ICD-10, HCPCS), and coordination with external billing companies or internal staff.

Denial Management & Claims Follow-Up
Monitor outstanding claims, investigate denials, and resubmit corrections to accelerate reimbursements and improve cash flow.

We offer real-time patient interaction support, ensuring professionalism and prompt service every time:

Inbound & Outbound Call Management
Answering patient calls, handling inquiries, scheduling/rescheduling, and follow-up coordination—all managed through your existing phone systems or ours.

Secure Patient Messaging
HIPAA-compliant handling of patient messages via your patient portal, including appointment reminders, test result follow-ups, refill confirmations, and provider communication.

Virtual Reception Services
Professional front-desk coverage during business hours, including check-in assistance, triage, and coordination with your in-office staff.

Medication Refill Management
Efficiently manage refill requests by reviewing charts, contacting providers for approval, and coordinating with pharmacies to reduce turnaround time.

Prior Authorization for Medications
Handle step therapy requirements, payer-specific documentation, and direct communication with PBMs and insurance carriers to get approvals completed faster.

We also provide additional support services based on your specialty, systems, and evolving needs:

Referral Management & Lab Result Coordination
Send, track, and confirm referrals while communicating lab/imaging results to patients under provider direction.

Data Entry & Form Completion
Complete FMLA, school forms, disability paperwork, and more with attention to accuracy and timeliness.

Custom Scribe Services
Specialty-specific virtual scribing for high-volume or complex practices such as dermatology, orthopedics, cardiology, and primary care.